Policy Guidelines

    Cancellation & Refund

    Everything you need to know about cancelling events and getting refunds.

    1. Event Cancellation

    If you need to cancel your event registration, please follow these guidelines:

    • Cancellations must be made at least 48 hours before the event
    • Contact our support team with your booking reference number
    • Provide a reason for cancellation (optional but appreciated)

    2. Refund Eligibility

    Refunds are available under the following conditions:

    48+ hours before

    100% Refund

    24-48 hours before

    50% Refund

    < 24 hours before

    No Refund

    Organizer Cancellation

    100% Refund

    3. Refund Process

    Our refund process includes:

    • Processing time: 5-10 business days
    • Refund will be issued to the original payment method
    • You will receive a confirmation email once processed
    • Transaction fees may not be refundable

    4. Special Circumstances

    We may consider exceptions to our standard refund policy in cases of:

    • Medical emergencies
    • Natural disasters
    • Travel restrictions
    • Other extenuating circumstances

    Last updated: November 28, 2025