Policy Guidelines
Cancellation & Refund
Everything you need to know about cancelling events and getting refunds.
1. Event Cancellation
If you need to cancel your event registration, please follow these guidelines:
- Cancellations must be made at least 48 hours before the event
- Contact our support team with your booking reference number
- Provide a reason for cancellation (optional but appreciated)
2. Refund Eligibility
Refunds are available under the following conditions:
48+ hours before
100% Refund
24-48 hours before
50% Refund
< 24 hours before
No Refund
Organizer Cancellation
100% Refund
3. Refund Process
Our refund process includes:
- Processing time: 5-10 business days
- Refund will be issued to the original payment method
- You will receive a confirmation email once processed
- Transaction fees may not be refundable
4. Special Circumstances
We may consider exceptions to our standard refund policy in cases of:
- Medical emergencies
- Natural disasters
- Travel restrictions
- Other extenuating circumstances
Last updated: November 28, 2025
